- To work with team members on both Customer part and Translation part,
Customer support part:
- Act as main point of knowledge on your local market.
- Deal with players of the game. Compile and submit players’ requests and suggestions.
- Maintain relations with players through email, messages and other platforms. Resolve players’ complaints and issues in a calm and polite manner.
- Manage the game operations, online recharging and events. Deal with feedback on the various social media (Facebook, forum, stores etc).
- Translation: for each patch of new version to make the wording right and polished
- Market research: be the market expert of your region, and bring exactly information for mobile and web marketing channels