Responsible for the external communication and therefore for preventing miscommunications, managing the clients expectations and being the key interface between the client and other internal departments such as Fast Tracker, Account Merchandiser.
Oversee the Account Merchandiser team assigned to a particular account; serve the main point of contact between the customer and relevant divisions (sales, logistics, QC, etc.)
Focus on growing and developing existing clients and working towards generating new business/opportunities within existing accounts
Take changing needs, tastes or preferences into account
Carry out market analysis and research on the dynamics of an account; research current market trends to foresee how said trends may affect the accounts
Be able to give advice to clients regarding product options and maintain knowledge of new and existing products
Track all stages of a client’s order, plans and schedules.
Provide the opportunity to always be able to keep the client up to date
Create a detailed database of the client’s information, needs, etc.
Enhance customer satisfaction and retention, and meet the customer’s expectations.
Manage and solve any problems that arise, prevent problems by keeping contact of all clients and orders. Product Management: Propose and facilitate timely introduction of new solutions, product upgrades through our supply chain to maintain our competitive and drive total solution / account strategy and growth.
Hands-on and involved in all operational aspects of the business